Refund policy
The short version
If the books arrive damaged, misprinted, incomplete or simply aren't what you expected, tell us within 30 days of delivery and we'll make it right — a replacement or a full refund, whichever you prefer. In most cases we won't ask you to post anything back.
Damaged, faulty or misprinted books
Email simon.fuu24@gmail.com with your order number and a photo of the problem. We'll send a replacement at no cost, or refund you in full. You do not need to return the damaged item — return postage from Australia or the US would cost more than the books, so please keep them, pass them on, or recycle them.
Wrong item received
Same process: photo, order number, and we'll ship the correct item immediately at our cost. Keep the item sent in error.
Change of mind
You may request a refund within 30 days of delivery. Books must be unused, unwritten-in and in resalable condition. Because we ship internationally, we handle change-of-mind returns one of two ways, at our discretion:
- Refund without return — for lower-value orders we'll usually refund you and ask you to keep or donate the books; or
- Return for refund — we'll provide a return address. Return postage is at your cost and the original order is refunded in full once the books arrive back in good condition.
Either way, email us first — returns sent without contacting us can't be tracked to your order.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Since we dispatch within 1–2 business days, email us as soon as possible.
Bundles and free items
Our bundles include genuinely free items — nothing is inflated to cover them. If you return part of a bundle, the refund is calculated on the bundle price as a whole, not on the individual list prices of the packs you keep.
How refunds are issued
Refunds go back to your original payment method. We process them within 2 business days of approving your request; your bank or card issuer then typically takes a further 3–10 business days to show the money.
Your statutory rights
Nothing in this policy limits your rights under applicable consumer law. Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including the right to a replacement or refund for a major failure.
Contact
Email simon.fuu24@gmail.com with your order number. We answer within one business day.