Shipping policy
Where we ship
We currently ship to Australia, New Zealand, the United States and Singapore. If your country isn't listed at checkout, email us at simon.fuu24@gmail.com and we'll tell you whether we can reach you.
Shipping cost
Shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay. There are no handling fees, packaging fees or fuel surcharges added at checkout.
Dispatch and delivery times
Orders are dispatched within 1–2 business days from our printing and fulfilment partner in China.
- Australia & New Zealand: 9–19 business days after dispatch
- United States: 7–15 business days after dispatch
- Singapore: 5–12 business days after dispatch
These are estimates, not guarantees. Peak periods (Chinese New Year, and November–December) and customs inspections can add a week or more. We'll always tell you if we know your order is running late.
Tracking
Every order ships tracked. You'll receive a tracking number by email as soon as the parcel is scanned by the carrier — usually within 48 hours of ordering. Tracking can take a further 2–3 days to show its first movement; this is normal and doesn't mean anything is wrong.
Split shipments
Larger bundles are occasionally split across two parcels so they travel faster. If that happens you'll get a tracking number for each, and there is never an extra charge.
Customs, duties and taxes
Import duties and taxes are not collected at checkout.
- Australia: orders valued under A$1,000 are not subject to import duty.
- United States: children's picture, drawing and colouring books are classified under HTS heading 4903 and are duty-free. Parcels are cleared through formal customs entry by our carrier.
In the rare event that your national customs authority does levy a charge, it is the recipient's responsibility. Contact us and we'll help you sort it out.
Wrong or incomplete address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it before dispatch, free of charge. After dispatch we can't reroute a parcel. Parcels returned to sender because of an undeliverable address can be reshipped once you cover the reshipping cost, or refunded less that cost.
Lost or delayed parcels
If tracking hasn't updated for 10 consecutive business days, or your parcel hasn't arrived 30 business days after dispatch, email us. We'll open a trace with the carrier and, if the parcel can't be found, reship or refund your order in full — your choice.
Questions
Email simon.fuu24@gmail.com. We answer within one business day.